Thank you for shopping at The Jaybird Collection. We strive to ensure that all our customers are satisfied with their purchases. If, however, you are not entirely satisfied with your purchase, we’re here to help.

Online Returns

We offer a 14-day return period for items purchased online, starting from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Return Process

1. Contact Us: Before returning any item, please contact us at hello@thejaybirdcollection.co.uk to initiate the return process.
2. Packaging: Ensure that the item is securely packaged to prevent damage during transit.
3. Include Documentation: Include the returns form with the returned item. Downloadable here.
4. Return Shipping: Customers are responsible for the return shipping costs. You can choose to ship the item back to us using a courier service of your choice however we recommend using a tracked service as we cannot be responsible for lost parcels.
5. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
6. Refund: If the return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s policies.

Exclusions

Certain items are not eligible for return, including but not limited to:

• Items marked as final sale or clearance
• Personalised or customised items
• Pierced jewellery
• Gift cards
  
• Perishable goods

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our returns/refund policy or need further assistance, please don’t hesitate to contact us.

The Jaybird Collection reserves the right to amend this policy at any time without prior notice.