The Jaybird Collection

Beautiful antique & vintage jewellery

Our commitment

We want everyone to be able to browse and buy from The Jaybird Collection, whatever device, browser or assistive technology they use. This statement covers thejaybirdcollection.co.uk. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and we’re honest below about where we don’t yet.

Using this website

You should be able to:

  • zoom in up to 400% without the text spilling off the screen, and use your browser’s text size settings
  • switch between light and dark mode from the menu, or follow your device setting
  • skip straight to the page content with the “Skip to content” link (press Tab once)
  • pause videos: tap a video in the reel (or press Space when the reel has focus), or choose Videos: Paused in the menu to stop every video on the site
  • turn off animation: if your device is set to reduce motion, the site’s animations and transitions are switched off, and pieces are shown in photos rather than playing videos
  • search with the keyboard, moving through results with the arrow keys and closing with Esc
  • move through a product’s photos with the keyboard, and zoom into them (arrow keys to move between photos, + and − to zoom, Esc to close)
  • scroll the full-screen reel one piece at a time with the arrow or Page Up and Page Down keys
  • do everything without gestures: every swipe or double-tap has a button or tap alternative (in the full-screen photo viewer on a phone, tap the photo to either side)
  • fill in checkout and account forms with labelled fields that your browser can autofill
  • hear a screen reader confirm when a piece is added to your bag

Product photos have descriptive text for screen readers. Card payments use Stripe’s secure payment fields, including Apple Pay and Google Pay. If you have a disability, AbilityNet’s My Computer My Way explains how to make your own device easier to use.

Compliance status

This website is partially compliant with WCAG 2.2 level AA, because of the issue listed below. We aim to fix it by the end of January 2027.

Known issues

This is the part of the site we know is not yet fully accessible:

  • Time limits. Because every piece is one of a kind, a piece is held for about 30 minutes while you check out or pay a Story Sale link. You aren’t warned before the hold ends and can’t extend it yourself (2.2.1). If it runs out, just start again, or ask us to hold it for you.

Content from other companies

  • The British Hallmarking Council’s Dealer’s Notice (PDF) is not tagged for screen readers. Its full text is also on our hallmarking page.
  • Card payment fields (Stripe, Apple Pay, Google Pay, Klarna) and the Google Customer Reviews pop-up are provided by those companies, who are responsible for their accessibility.

Getting help

If anything on the site gets in your way, we’re happy to help you buy another way. We can send you photos and descriptions directly, hold a piece for you, or take your order by email or message and send you a secure payment link. If you need information in a different format, such as large print or a plain-text description, just ask.

We’ll reply within two working days.

Feedback and contact

If you find a problem that isn’t listed here, or think we’re not meeting accessibility requirements, please tell us using the details above or our contact page. Let us know the page and what happened, and we’ll put it right.

How we tested

This statement was prepared in October 2026 from a review of the website’s code against WCAG 2.2 level AA, covering the shop, product pages, bag, checkout, accounts, Story Sales and information pages. It was updated on 12 October 2026 after fixes, with automated checks (axe-core) on our main pages in light and dark mode, and keyboard checks.

We’ll review this statement by April 2027, and whenever we make major changes to the website.