Free delivery, wherever you are.

Nothing, anywhere we deliver. Every order ships free and tracked. Inside the UK you can pay to upgrade to a next-day service if you are in a hurry.

Every parcel is tracked from the moment it leaves us, and it is our responsibility until it reaches you. If it goes missing or arrives damaged, tell us straight away and we will put it right in full. We deal with the carrier, not you.

Not in the UK. For the United States: We pay US import duties and tariffs before your parcel ships. If a carrier ever asks you to pay any import duty, tariff, tax, brokerage, clearance or handling fee on one of our parcels, please pay it so your piece isn't sent back, then email us a photo of the bill or receipt. We'll refund the full amount to your original payment method within 5 working days. Please let us know within 30 days of delivery. EU deliveries are paused at the moment. Everywhere else it depends on your own country’s thresholds: some parcels arrive with nothing to pay, others attract import VAT or duty, which is payable by you. We cannot under-declare a parcel or mark it as a gift.

Orders are hand-packed in North Devon, and we aim to post within 1 to 2 working days of payment. You will get an email with your tracking number as soon as it is on its way.

Every piece is cleaned, checked and photographed before it is wrapped, then packed in its protective box and posted in plain, unbranded outer packaging, so nothing on the outside says what is inside.

Yes. You have 14 days from delivery to tell us, then 14 more to send it back, and we refund you within 14 days of it reaching us. Return postage is yours unless the piece is faulty or not as described; we recommend a tracked service insured for its value. Plated or resized pieces are made to your order, so they can't be returned on a change of mind. If anything is faulty or not as described, including the plating or the resize, you can still return it.