About us
The Jaybird Collection is a vintage and antique jewellery business run by Reuben Jay as a sole trader. When you buy from us, your contract is with Reuben Jay, trading as The Jaybird Collection. These terms apply to all purchases made through our website and Instagram Story Sales.
Trading address: 19 Ridgeway Green, High Bickington, Umberleigh, Devon EX37 9EL, United Kingdom.
Email: hello@thejaybirdcollection.co.uk
Phone: 07816 003776 (Mon–Sat 9am–6pm · Sun 10am-4pm)
VAT number: GB514999841
If you have any questions, please get in touch.
Ordering
On the website you add pieces to your bag, enter your details at checkout and pay. Before you pay, you can check and correct everything in your bag and your details. Once payment goes through we email you an order confirmation: that is when our contract is made. In a Story Sale, the contract is made when you pay for the piece you claimed. A layaway plan is made when you pay the first instalment, however you arranged it: on the website, in a Story Sale, by message, by phone or in person.
Each piece is one of a kind and held for you while you pay. If a piece turns out not to be available, or its price was clearly wrong, we’ll tell you and refund you in full. Your order and invoice are kept in your account (if you have one) and we email you a copy. These terms and our contract are in English.
Our products
All items are vintage or antique and entirely one-of-a-kind. Every piece is hand-picked and listed individually with photographs and a written description prepared in good faith.
Items are sold in the condition described. Any signs of age, wear, or imperfection consistent with the item’s era are noted in the listing. If you would like more detail or additional photographs before purchasing, please ask and we will be happy to help.
Hallmarks, metal tests, and gemstone identifications are given as accurate to our best knowledge. Where independent laboratory testing or formal valuation is important to you, we recommend arranging this separately.
We are under a legal duty to supply pieces that are as described, of satisfactory quality and fit for purpose, taking into account their age. See faulty or not as described.
Prices and VAT
All prices are in pounds sterling (GBP) and are shown inclusive of any applicable tax.
Jewellery items are sold under the UK VAT Margin Scheme for second-hand goods. VAT is applied to the margin only, not to the full sale price. A separate VAT invoice cannot be issued for these items.
Optional services added to a piece, such as hard gold plating or ring resizing, are standard-rated services rather than second-hand goods. Their price includes 20% VAT wherever the order is delivered, which is shown against each service on your invoice.
Workshop services booked on their own (repairs, cleaning and similar) are invoiced separately and are subject to standard 20% VAT.
We reserve the right to correct pricing errors. If an item is listed at an incorrect price, we will contact you before processing your order.
Payment
We accept the following payment methods:
- Bank transfer
- PayPal Friends & Family
- Wise
- Credit or debit card, Apple Pay, Google Pay or Klarna, via Stripe
We never add a surcharge for any payment method. The price you see is the price you pay.
If you have account credit with us, you can use it towards any order, at checkout or on a payment link. Account credit is money we hold for you: it never expires, and we will refund it to you whenever you ask.
Sometimes we add goodwill credit to your account as a gesture from us. It works like a discount on a future purchase: you can spend it on anything in the shop, but it can’t be paid out as money or used on layaway instalments. It’s used before your own credit, and it’s valid for 12 months from the day we add it. The use-by date shows in your account, and we’ll remind you by email 30 days before. If you return something you bought with goodwill credit, that part comes back as goodwill credit with at least 30 days left to use it. If you delete your account, any unspent goodwill credit ends with it.
Payment in full is required before an item is dispatched. If you have agreed a layaway plan with us, your piece is dispatched once your final instalment is received.
Launch offer
For the opening of our new website, we’re giving £10 off one order to:
- everyone who had bought from us before 7pm on Saturday 14 November 2026; and
- anyone who makes an account on our website by 7pm on Monday 16 November 2026 (UK time).
The £10 is added to your account as launch credit. It comes off at checkout when you’re signed in, or on a payment link we send you, and if you buy from us in person we can take it off for you. You don’t need a code.
Use it by the end of 25 December 2026. It’s for one order, with no minimum spend: if that order comes to less than £10, the rest ends with it. It can’t be used on layaway instalments, exchanged for cash or paid out as money, and we won’t send a reminder before it ends.
It’s one per customer. If you bought from us as a guest and then make an account in that time, connect your order history from your account page and the £10 is for your next order. If we find it’s been given to the same person twice, for example on two accounts, we may remove the second. If you return an order you used it on, the part you used comes back as launch credit, with at least 30 days to use it.
Layaway (instalment plans)
We offer layaway plans on items priced at £50 or above, allowing you to pay in equal monthly instalments. The first instalment secures the item in your name and takes it off sale. Items on layaway are dispatched once the final instalment is received.
Changing your mind. You can cancel a layaway at any time until 14 days after you receive the piece, and we’ll refund everything you’ve paid to your original payment method within 14 days. If you’d rather have account credit, just say. You can ask from your account (Orders, then the order, then Cancel or return) or by email.
If payments stop. If an instalment is more than 7 days late we’ll email you, and again at 14 days with a final date. If we haven’t heard from you by then, we may cancel the plan and return the piece to sale. We keep a holding fee of 10% of the price (never more than you’ve paid) for the time the piece was held for you; the rest is added to your account as credit, which never expires and can be used on anything, or refunded whenever you ask. If we cancel a plan because payments stopped, we may not offer layaway on future orders.
If something comes up, please get in touch before a payment is missed and we’ll do our best to help.
Shipping and delivery
Standard tracked delivery is free on every order (a faster UK service is available at checkout), and we aim to dispatch within 1 to 2 working days of receiving payment. See our shipping page for services and delivery estimates by destination.
We deliver to the countries offered at checkout and may pause deliveries to some countries from time to time. If a pause affects an order you’ve already placed, we’ll tell you and refund it in full if we can’t deliver it.
For deliveries to the United States: We pay US import duties and tariffs before your parcel ships. If a carrier ever asks you to pay any import duty, tariff, tax, brokerage, clearance or handling fee on one of our parcels, please pay it so your piece isn't sent back, then email us a photo of the bill or receipt. We'll refund the full amount to your original payment method within 5 working days. Please let us know within 30 days of delivery.
For other destinations outside the UK, any import duties, taxes or customs fees charged by your country are your responsibility. They are not included in the price and we cannot predict them.
An item is our responsibility until it has been delivered to you. If it is lost or damaged in transit, please tell us promptly and we will put it right in full; we deal with the carrier.
Returns and cancellations
If you purchased through our website or accepted an order via our Instagram Story Sale without being present in person, you have a right to cancel under the Consumer Contracts Regulations 2013, at any time from placing your order until 14 days after the day you receive the item.
To cancel, tell us within 14 days of receipt. The quickest way is from your account (Orders, then the order, then Cancel or return); you can also email us, use our contact page, or use the model cancellation form on our returns page. You then have a further 14 days to send the item back. Please pack it well, in the condition you received it, and use a tracked service; return postage is your responsibility unless the item is faulty or not as described.
We refund you within 14 days of receiving the item back, or of you giving us proof of postage if that is sooner, using your original payment method. If you return a whole order, we also refund the delivery charge you paid, up to the cost of our standard delivery. We check every item when it arrives: if it has been handled more than needed to see what it is and how it works (for example, worn), we can take the loss in value off your refund, or ask you to pay it back if we have already refunded you.
Items plated or resized to your order are made to your specification, so they cannot be returned on a change of mind. Items purchased in person at markets or fairs are not covered by the right to cancel. Your rights for faulty items, or items not as described, apply however you bought them: see our returns page.
Complaints
If you’re unhappy with anything, please tell us by email at hello@thejaybirdcollection.co.uk or from your account. We reply within 1 to 2 working days and aim to put things right quickly. If we can’t resolve a complaint between us, we’ll tell you in writing. You can get free, independent advice from Citizens Advice (citizensadvice.org.uk), and you keep your legal rights, including going to court.
Our responsibility to you
If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. We are not responsible for loss that isn’t foreseeable. Our pieces are sold for private use, so we are not responsible for business losses.
We do not exclude or limit our responsibility where the law doesn’t allow it, including for death or personal injury caused by our negligence, for fraud, and for your rights under the Consumer Rights Act 2015 (that pieces are as described, of satisfactory quality and fit for purpose). Nothing in these terms affects your statutory rights.
Governing law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts. If you live outside the UK, you keep any protection your own country’s consumer law gives you.